Returning items to CollectivWarehouse
Would you rather return or exchange the item you ordered? Read more here about returning and exchanging your order with CollectivWarehouse. For Perfect Basics items in stock, a 14-day right of withdrawal applies.
Returning Perfect Basics items to CollectivWarehouse
You have the right to return all Perfect Basics items (purchased from our stock) to CollectivWarehouse within 14 days without giving a reason. This period begins on the day you receive your order.
You can request a return for your order, or parts of it, by sending an email to info@collectivwarehouse.com. Once you’ve done that, you have 14 days to return your order to us.
The address to use for returns is:
CollectivWarehouse
Het Laar 3B
5735 RC Aarle-Rixtel
Netherlands
Please note! All returns must first be reported via email and include the confirmation sent by CollectivWarehouse.
We can only accept returns of items that are unused and returned in their original packaging. You will be credited the full order amount for all items returned correctly. You are responsible for the shipping costs of the returns. These costs are approximately €6.95 per package; please check your carrier’s website for exact rates. We recommend that you keep the shipping receipt with the tracking code in a safe place.
As soon as we receive the returned items within the specified time frame, we will inspect them. If the return meets the specified conditions, the purchase price of the returned items will be refunded to your bank account within 14 days. There are no costs associated with this refund.
Returning Limited Edition Items to CollectivWarehouse
Limited Edition items purchased from CollectivWarehouse through online auctions are custom-made according to the specifications and quantity you provide. As a result, the right of withdrawal does not apply to these items. The sale is therefore final upon successful payment. If you cancel an order for Limited Edition items before delivery, a cancellation fee of 25% of the purchase price will apply.
Exchanging items at CollectivWarehouse
Would you prefer to order a different item instead? Of course, you can do so if it’s a Perfect Basics (in-stock) item. In that case, the same terms and conditions apply as for the returns described above. Please indicate on the return form which replacement items you’d like to receive.
Limited Edition items are produced in a one-time run in the exact quantity ordered. For this reason, Limited Edition items cannot be exchanged. If you would like to order additional or different Limited Edition items, please send us an email at info@collectivwarehouse.com with your request. We will then see if we can assist you.
